Late arrivals

In order to respect the time of both our clients and our staff, we ask you to arrive on time for your appointment. All clients arriving more than 15 minutes late lose their deposit, and a new deposit will be required for a future appointment.

Late cancellations

We understand that emergencies can happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling at least 48 hours before to the appointment. Cancellations that break these rules will cause the deposit fee to be charged accordingly.

No show

Clients that fail to come to their appointment or last minute cancelation / reschedule will be charged service full price. By proceeding to book, on-line, over the phone or in person, you are agreeing with all booking terms and conditions. By proceeding to book, you are agreeing with all booking terms and conditions,
and no future disputes with your credit card can be made.

Return Policy

We are happy to return any retail products you purchased within 7 days of the original purchase. no open box or used product will be returned. No cash value is given and an in Salon credit will be issued.

Refund Policy

All services are non-refundable however we'll be more than happy to reschedule a corrective service free of charge. You have 48 hours to contact us at Hello@rhaventura.com to receive a complimentary service to adjust any dissatisfaction. Corrective services will not be allowed 7 days past initial service date. It is important you contact the Salon as soon as you are unhappy so we can schedule you As Soon As Possible for a corrective service. *Please keep in mind, going from Darker to Lighter tones may result in more than one service to achieve your desired result.

Hair Color Policy

RH AVENTURA SALON provides complete guarantee on all color services within 7 days of the appointment. If you are not pleased with the color, you have a time frame of 7 days to allow us to ensure that you are satisfied with the results. A redo must be validated by management. RH AVENTURA SALON is not liable for any color service completed outside of our salon. Color services require at home care to maintain your color. Your stylist will personally recommend you the best products to preserve the integrity of your hair. All sales are final and we do not offer refunds. RH AVENTURA SALON aims to fulfill our client’s wishes with unconditional devotion, professionalism, and respect.

Hair extensions policy

No return or exchange on any of the hair extensions or wigs.

Color Application Policy

Thank you for choosing RH AVENTURA SALON. Our salon has color robes readily available to protect your clothing. We strongly encourage you to remove any garments or accessories that are exposed before color application begins. RH is not responsible for any lost or damaged clothing during the service.

Privacy policy

Your privacy is important to us. It is RH Aventura LLC policy to respect your privacy regarding any information we may collect from you across our website, http://www.rhaventura.com, and other sites we own and operate.

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.